Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Reply Guarantee

  • Our crew of specialists will do their best to reply to your advice tickets within approximately 1 hour. If, however, the issue you have stumbled upon demands some help from our Administrators’ =Team,= we’ll forward the ticket to the administrator on shift and will post a note to tell you.

  • Top quality support service

  • Top–class Client Help Service

  • We will be online for you around the clock to offer advices and technical support and also to aid you with any trouble that you may have when administering your virtual server. We will help you with all pre–configured applications, plus your Operating System, server management panel (in accordance with the VPS type) and the Web Site Control Panel made solely by our developers.

  • Intuitive help center

  • An Informative Help Section

  • In the Web Site Control Panel that comes for free with your virtual server, you can easily find a practical Help section, containing all you need to know about monitoring your web sites and software. We have added a range of how to content articles and video tutorials that show the essential web site maintenance tasks in an understandable fashion.