Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We supply a 1–hour answer warranty with all of our cloud website hosting packages, which means every single assistance request you send will be replied to in only 60 minutes maximum. Our support crew members are trained to rapidly handle any case and to supply you with well timed advice on any problem that you may have.

  • Top quality support service

  • A Top–quality Support Service

  • Get in touch with us every time required. Our crew of qualified professionals is going to be on the web for you 24x7x365 to reply to all your enquiries and to solve any matter that you might have. You will be able to open a help and support ticket from your Web Site Control Panel or send us a message anytime. In addition, on business days, you’re able to phone us or take advantage of the online chat alternative.

  • Intuitive help center

  • An Intuitive Help Section

  • We have included a thorough practical knowledge base into the Control Panel allowing you to get very helpful step–by–step details any time. Each section of the Control Panel has its own contextual help area displaying a selection of how–to articles. We have also organized educational videos to ensure that you get a far better visual representation of precisely how to carry out any given procedure.